Happiful App Directory Member FAQs

Everyone! The Happiful App has been designed to unite all of our wellbeing platforms - Happiful, Counselling Directory, Hypnotherapy Directory, Life Coach Directory, Nutritionist Resource and Therapy Directory - in one place, providing a one-stop-hub for users to manage their wellbeing journey.

It lets us engage the entire population on topics surrounding mental and physical health under one instantly-recognisable and engaging banner, and provide them with access to helpful information and professional services (like you!).

Not at all - it’s fully included in your directory membership.

Absolutely - our directories are crucial to our company mission and will continue to receive the same support and to function exactly as you know and expect them to. The Happiful App simply provides another route for prospective clients get in touch with you!

No - you will continue to receive emails and phone calls exactly the same way as you do now. Because app users will be using their mobile phones to view your profile, you may notice an increase in the ratio of phone calls to emails that you receive - so we strongly recommend checking that any phone numbers displayed on your profile are up to date so you can respond promptly!

No - all of your app information is pulled directly from your directory profile, so you don’t need to use the app to manage your details or to receive enquiries. Naturally, we hope you’ll want to download and use the app yourself - but the choice is entirely yours!

The information displayed on the app is refreshed every hour, so any changes to your profile may take up to one hour to appear. This allows us to speed up the app’s performance, giving users the most efficient and enjoyable experience possible. You can still update your profile whenever you want to via your Members’ Area, and your changes will still appear on the directory immediately* as normal.

*note: if you update the address or logos displayed on your profile, this can take up to two working days to be approved by our Membership Team. This allows us to manually check that your changes are optimised for our site.

Yes - the app will display all articles and events published on our directories. However, there may be some exceptions - if our team feels that an article or event may be unsuitable for our app users - for instance, if the topic matter is particularly triggering/sensitive.

Yes - you will still appear in local searches according to your distance from the user’s location. Because the Happiful App unites all of our wellbeing directories, the search filters are slightly different to the ones on our individual websites - we’ve purposefully designed this based on user feedback to provide the most simple and intuitive user experience. We’ll continue to monitor performance and feedback as we develop future updates.

No - Top Listings only currently apply to searches carried out on the directory they were purchased on.

Your Profile Statistics is powered by Google Analytics, which only captures web activity - not mobile app activity. This means that your Profile Statistics won’t include people looking at your profile on the app, or people calling you via the app - but it will include any emails that were sent to you. Naturally, we’re keen to show you how many visitors found your profile via the Happiful App too, so we’re developing a solution right now - and we’re hoping to have it in place soon.

Yes! App users can contact you to arrange a session via the 'Contact me' button, just as they can on our websites.

You can remove yourself from Happiful App searches at any time by adjusting your settings in our Directory Members’ Area - just click ‘Update Profile’ > ‘Happiful App’, and adjust your preferences before saving. You can change these settings whenever you wish.

As we are in the early stages of developing the app, there are a small number of known issues, such as the Facebook log in process when using two-factor authentication not running smoothly and the repetition of articles when there's a poor connection to the internet. However, if you spot an issue, please let us know in the feedback form below so we can make sure we have spotted it.

You can either register for a free Happiful App account, or you can sign in using Facebook (don't worry - we will never post to your Facebook account). Your Happiful App account is completely separate to your directory membership, so you will need to use your Happiful App log in whenever you use the app.